Mr. Heinrich is an acknowledged expert in the field of energy and information technology and is regularly invited to speak at industry conferences.

Speaking Engagements

IPQC CRM for Utilities

December 5-6, 2011

Greater Miami Area, Florida

Bridging the Gap Between Consumer Demands and Customer Service, Management and Satisfaction

As utilities are faced with cutting costs, using cleaner energy sources, increasing energy security and abiding to state and federal regulations, customers are requiring more information. Utilities face the challenge of staying on top of technological advances to provide customers with usage feedback in an immediately accessible and user-friendly format. It is increasingly challenging to be a customer service executive for a utility. IQPC will bring together the top Customer Service executives of our nation’s utility companies, with smart grid experts, software developers and IT to discuss the latest challenges in developing CRM strategies and tools for utilities. Topics will include smart grid implementation and conservation programs, consumer motivation, demand response and corporate culture.

Mr. Heinrich will be speaking on the subject of:

Enterprise Energy Resource Management (EERM) - The Missing Link

Enterprise Energy Resource Management (EERM) is an emerging solution for utilities to help their commercial and industrial clients optimize resources and achieve energy and carbon reduction goals. Learn how to navigate the Software as a Service (SaaS) opportunities that will become a fundamental tool for utility customers in the increasingly complex environment of energy and energy data management. With EERM, utilities can establish an ongoing dialog with your customers that will be a core component of your CRM strategy.